Q: What is a Virtual Assistant?
A: Virtual Assistant is an independent entrepreneur providing administrative, website, social media, marketing and/or technical services. Virtual Assistants utilize advanced technology and the internet to provide administrative support to small business owners, executives, and other independent professionals.
Q: How do I get started?
A: Simply sign up for our free trial so you can test our services. The satisfaction of our clients is our priority so we’d like you to test us first to see if we suit your needs.
Q: How do I communicate with my assistant?
A: Clients may reach their assistant by phone, email and instant messaging. It is your preference which method is most convenient for you.
Q: How long does it take to start the services after I signup?
A: Your service will start within 1 business day after we receive your payment, guaranteed!
Q: How quickly will my project or task be completed?
A: Turnaround time depends on the complexity and urgency of the project. We strive to have a turnaround time of 24 to 48 hours for most tasks.
Q: How will I be billed?
A: We use Paypal so you can use any of your credit cards in your Paypal account. If you don’t have a Paypal account yet, you can easily set one up by using your credit card. Invoices and billing will come from IVR Tech Group, USA.
Q: Will I have to deal with several people?
A: No, you will only work with your own Virtual Assistant throughout the project. Project manager will be contacting you at the start to discuss your needs and choose the right Virtual Assistant for you, if you are not comfortable to working with existing assistant let authority know about it, they will replace immediately.
Q: Do we need to provide you with any equipment?
A: No you don’t. Each of our assistants has an office fully equipped with high speed internet with latest computers and office software.
Q: Do you have a guarantee?
A: Yes, we’re proud to say that for all our services, we provide a satisfaction guarantee seal. This means that for all your projects, we will make sure you’re satisfied with our work and will not stop until you are, even if it means extending our hours free for you.
Q: Is a Virtual Assistant considered an employee?
A: No. Virtual Assistants work on an independent contractor basis. You are not responsible for any employee-related taxes or benefits.
Q: What type of services do you offer?
A: We offer a comprehensive list of services. Please visit our services page for more information.
Q: Do I have to sign a long term contract?
A: No. There are no long term contracts or commitments on your part. You simply pay month-to-month.